Now established with five facilities in four countries and producing in excess of 250 million documents per year, Computershare Document Services is positioned for global growth.

Overview
In January 2001 Computershare purchased the remaining 50% share in Ci Limited and the new group now operates as Computershare Document Services (CDS).

The previous vertical integration of this business with the share registry in the UK has proved to be a great success and we have adopted a similar model with the recently completed integration within our share registries in Australia and the US. CDS will also be fully integrated within our Canadian business in December 2001.

As a result CDS will be located in four countries and five strategic locations around the world, servicing the paper and electronic document needs for Computershare’s corporate clients as well as other key direct, commercial clients.

CDS is able to provide an end-to-end service for clients. From design, document composition and computer programming, through to a wide range of distribution methods. These include high speed laser printing and intelligent mail processing, or alternatively delivery by e-mail, fax or online web presentment.

Unlike the US where CDS has only recently become fully operational, the established operations in both the UK and Australia have contributed to our success in these countries. Of significance, CDS managed the document needs for the recent NRMA float by distributing over 3 million documents to 1.2 million policyholders. In the UK, CDS was instrumental in the large corporate actions and high profile jobs for Bradford and Bingley, Barclays/Woolwich and Friends Provident, resulting in 20 million documents for these three jobs alone, produced error free in a timely and secure manner.

To provide an idea of scale, CDS produce,each month,around 20 million documents in Australia and up to 10 million documents in the UK.

CDS has also undertaken capital investment in Australia to acquire the latest technology in high-speed laser printers. This has increased their capacity to produce well over 500,000 encoded cheques daily. To further improve service levels, CDS is finalising accreditation under ISO 9002 to provide further comfort for the end customer on both the integrity of the process and the level of service.

As well as its vital role to service our client companies, CDS also offer other, commercial services that account for around 30%of total CDS revenue. In Australia they worked closely with a major energy supplier and developed the first online bill presentment payment through Australia Post’s Consolidated web site. This is now the largest web enabled bill presentment site in Australia.

Similar commercial success can be found in the UK where CDS systems are linked to the Call Centre of one of Britain’s largest energy companies and automatically dispatch relevant documents on a daily basis to their customers including CDS designed ‘welcome packs’ sent to new customers of the power company.

The market in which CDS operates has been estimated at A$500 billion annually. Given our goal of establishing a printing and mailing presence in every country in which we operate, CDS is well positioned to take a significant slice of this enormous pie and provide global document solutions to its strong client base.

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